The Program Analyst performs analysis activities that support the decision making regarding matching technology solutions (package selection, configuration, development) with business, user(s), and functional needs from stakeholders. This involves conducting market research, functional comparisons, and staying abreast of what is being done at other law firms and professional services firms. The analyst will also gather requirements, document procedures, and review the methods of the current processes.
The Program Analyst partners with the appropriate business stakeholders and the Program Manager to prioritize and create a project roadmap for their assigned area. With the business and IT teams, they maintain a set of institutional knowledge of what is working well within the program and what needs improvement.
Duties and Responsibilities:
Partner with business stakeholders to understand and prioritize their needs, creating a roadmap of projects for their assigned area.
Seek input of user experience and document current procedures and processes to determine potential improvements to their assigned products.
Stay abreast of best practices being done at other firms, and technology developments that may impact the area. Act as a trusted advisor to stakeholders and the Program Manager to influence the technology decisions for the area based on this knowledge.
Analyze and consolidate all perspectives on the project – business needs, requirements, user experience, security, training, risk, time, cost, technology architecture, procurement/vendor management, operational considerations, etc. – to help the Firm reach the best technology decisions.
Drives projects and business teams toward achieving intended business results within a specified time and budget
Performs risk analysis, identifies and resolves critical path issues
Preparation and analysis of program/project related data
Review and reporting of program/project status
Preparation of materials for briefings and presentations to large size groups of key decision makers at the executive level
Other duties as assigned
Education and/or Experience:
Bachelor’s Degree in Business or related field or equivalent work experience.
A minimum of 2 years of relevant experience.
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Strong interpersonal communication skills
Strong analytical and problem solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities